Privacy Policy


1.1. Portadown Tiles & Bathrooms takes your privacy very seriously and has put in place a global privacy policy. The Portadown Tiles & Bathrooms Privacy Policy governs the use of your data by all Portadown Tiles & Bathrooms staff and ensures that they manage your personal data with appropriate care. This Privacy Statement is supplemental to the Portadown Tiles & Bathrooms Privacy Policy and sets out details of how, when and why your personal data is collected and processed by or on behalf of Portadown Tiles & Bathrooms Limited.

1.2. Portadown Tiles & Bathrooms trade under Portadown Tiles & Bathrooms Limited.

1.3. This Privacy Statement was last updated on 15 July 2019.

1.4. We may review this Privacy Statement from time to time and any changes will be notified to you by posting an updated version on our website and/or by contacting you by email. Any changes will take effect 7 days after the date of our email or the date on which we post the modified terms on our website, whichever is the earlier. We recommend you regularly check for changes and review this Privacy Statement whenever you visit our website.

1.5. If you have any questions about how we collect, store and use your personal information, or if you have any other privacy-related questions, please contact our Privacy Correspondent, Peter Wilson by email at


2.1. In this Privacy Statement the terms ("we", "us", "our") refers to the Business with whom you are dealing. In each case, for the purposes of the General Data Protection Regulation the company under which the Business operates is the data controller ("Data Controller") of the data we hold on you. This will be Portadown Tiles & Bathrooms Limited. The registered office for the company is 2a Foundry St, Portadown, Craigavon BT63 5AB.

2.2. A “data controller” determines the purposes and means of processing your personal data.


We may collect and process the following information about you:

3.1. Personal information you give to us: this is information about you that you give to us:

  • by entering information on one of our websites;

  • when visiting our store;

  • via social media platforms;

  • when corresponding with us by phone, email or otherwise;

  • by entering competitions run by us;

  • by taking surveys undertaken by us or on our behalf;

  • when participating in promotional events

3.2. Personal information we collect about you: we may collect the following information:

  • Your visits to our websites, including, but not limited to, traffic data, location data, weblogs and other communication data, and the resources you access;

  • technical information including anonymous data collected by the hosting server for statistical purposes, the Internet Protocol (IP) address used to connect your computer or device to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;

  • any personal information which you allow to be shared as part of your public profile or third party social network;

  • information you provided to us in response to a survey or competition;

  • information resulting from enquiries, quotations or sales whether by phone, email or in person in a branch.

3.3. Personal information we may receive from other sources: We obtain certain personal information about you from sources outside our business which may include other third party companies. We will tell you when we obtain information about you from third party companies.


4.1. The types of data we may hold relating to you are as follows:

  • Name;

  • Company for whom you work;

  • Address;

  • Email address(es);

  • Telephone number(s);

  • Your signature;

  • Technological data (IP addresses and cookies – for please see section 9.1 below on how we use cookies for further information);

  • Biographical data such as your favourite football team, likes and dislikes etc.;

  • Geo-location data when you sign for delivery using a mobile device;

  • Identification data being the information contained in a formal identification document or social security or other unique reference relating to you;

  • Sales information relating to the sale of products or services to you or their repair or return;

  • Correspondence or other communications with you about our products, services or business.

4.2. Some of the personal information we collect about you, or which you provide to us about you, may be "special categories of personal data". Special categories of personal data include information about physical and mental health, sexual orientation, racial or ethnic origin, political opinions, philosophical belief, trade union membership and biometric data for identification purposes.


Why we use your personal information

We use the information we hold on you for the following purposes:
For managing and performing our contracts with you: including answering enquiries, providing quotations, dealing with plans and specifications, placing orders, delivering goods to you or your customers and dealing with any issues arising including warranty claims.

For marketing: monitoring your transactions with us to enable us to provide you with the most relevant offers and information to you and marketing to you unless you've told us not to.